NCC Controller

G4S Global; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security solutions company located in the UK is seeking an NCC Controller to join their National Control Centre. This role involves monitoring security systems, supporting operational services, and ensuring compliance with regulations. The ideal candidate possesses knowledge of the security industry and effective communication skills. Benefits include competitive salary, training support, paid holidays, and a pension scheme. Applicants must meet security criteria, including a criminal record check and may require an SIA licence.

Benefits

Up to five weeks paid holiday

Paid overtime

Pension scheme

Life assurance

Free uniform

24/7 access to online GP mental health support

Qualifications

• Knowledge of relevant systems and their integration within business operation.
• Good knowledge of the security industry regulation and operating practices.
• Good oral and written communication skills.

Responsibilities

• Monitor NCC security systems and respond to alerts effectively.
• Support G4S operational network to provide timely services.
• Protect assets of the G4S group and staff.

Skills

Knowledge of security industry regulation

Good communication skills

Relationship building skills

Self-discipline

Job description

G4S (now part of Allied Universal) is the largest secure solutions company in the world and one of Britain's top employers. Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval, and merchant services.

As an employee of G4S Cash Solutions each role will have specific responsibilities for the identification, management and control of risk to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk‑management controls and assurance and will be integral to the effectiveness and success of G4S.

Main Purpose of Job

Join G4S as an NCC Controller in the National Control Centre and you will become part of a well‑trained, tight‑knit team providing an essential monitoring service to all G4S operational staff. You will earn a competitive salary and excellent benefits.

Key Tasks & Responsibilities

• To monitor the NCC security systems to ensure that all alerts are dealt with professionally and effectively.
• To support the G4S operational network to ensure that services are provided in a timely and effective manner.
• To protect the overall assets of the G4S group of companies and staff where required.
• To provide a customer‑focused service.
• To have a full understanding of vehicle operating systems and procedures.
• To understand the requirements of alarm monitoring in line with national ACPO requirements.
• To have a full understanding of all procedures and processes relating to Tiger kidnapping for ransom and extortion procedures, including international escalation.
• To support fellow members of staff and provide advice and mentoring where appropriate.
• To ensure that all breaches of the company’s procedures are documented and referred to the relevant body in accordance with NCC and company guidelines.
• To coordinate response to all alarms and active monitoring.
• To continuously identify areas of risk and suggest methods of improving company and NCC processes and procedures.
• To ensure adherence to operational procedures in order to maintain compliance with ISO 9002 / BS 5979 standards.
• To carry out all tasks with integrity and honesty.
• Undertake other duties that may reasonably be assigned by your line manager or the business.

Person Specification

• Knowledge of relevant systems and how they integrate within the business operation (D)
• Good knowledge of the security industry regulation, operating practices and technology (D)
• Good oral/written communication skills (E)
• Good relationship building skills (E)
• Self‑disciplined with a high level of integrity (E)

We will provide all the training and support to help you progress as a key member of a world‑class team. In addition to a culture that believes in promotion from within, we offer up to five weeks paid holiday, paid overtime, a pension scheme, life assurance, free uniform and 24/7 access to online GP mental health support and virtual wellbeing.

We also have some specific security criteria that you will need to meet:

• You must be able to pass a criminal record check as well as a personal credit and ID check.
• You must also have a five‑year employment/unemployment/educational history that we can check and verify.
• You will need to be prepared to undergo airport‑style searches when entering and leaving our premises and be comfortable working within a secure and confined environment.
• An SIA licence would be beneficial.

G4S Cash Solutions (UK) Ltd is committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best. We are proud to be an equal‑opportunity and Disability Confident employer.

We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process please do not hesitate to contact us.

If this opportunity is of interest, we want to hear from you. Please click the Apply button to submit your formal application.