National Key Account Manager

Linde Material Handling Ltd; Newton Aycliffe; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading material handling company in the UK is seeking a Key Account Manager to develop and manage key customer accounts. The role involves implementing customer strategies, managing the sales process, and ensuring sales targets are met. Candidates should have strong commercial acumen, excellent negotiation skills, and a proven ability to manage stakeholder relationships effectively. This position is crucial for optimizing account profitability and providing top-notch customer experiences.

Qualifications

• Experience in managing customer relationships and key accounts.
• Strong strategic business acumen and understanding of complex sales processes.
• Proven track record in achieving business objectives.

Responsibilities

• Develop and implement customer strategies for the account portfolio.
• Manage the sales process from forecasting to delivery.
• Coordinate responses to all tenders received.

Skills

Commercial acumen

Stakeholder management

Negotiation skills

Results focused

Communication skills

Forecasting skills

Job description

The NKAM Purpose Is To Develop Mutually Beneficial Business Relationships Between Linde And Their Designated Portfolio Of Customers. Whilst Also Ensuring National Key Account individual targets are achieved, Ensuring all CRM targets including visits, pipeline and quotation quotas are met, and Develop and implement a customer strategy for all accounts within their portfolio in conjunction with the CDP and contract managers.

• Achieve business objectives for NKA within designated customer accounts (OI, Net Sales, Profit)
• Manage and develop the National Key account portfolio and pipeline including renewals through the EOC process.
• Take responsibility for the sales process from forecasting enquiries and order to delivery
• Maintain and update CRM systems to show all customer visits and review meetings.
• Co-ordinate and respond to all tenders received in conjunction with relevant teams within the business.
• Respond and facilitate short-term rental requirements; identify profitable business opportunities from targeted accounts.
• Ownership of customer communication and stakeholder management.
• Collaborate with the LMH UK Regional Sales team to deliver the most effective customer solution and experience.
• Analyse account profitability data, identification and proactive intervention to optimise performance.
• Assist in the resolution of aged debt and invoicing queries. Identify health and safety concerns and advise necessary recommendations for both LMH employees and customers.
  Relationship management
• Commercial acumen
• Strategic business acumen
• Results focused
• Stakeholder management (internal and external)
• Forecasting, planning and strategy development
• Negotiation skills
• Complex sales process understanding
• Product/solution knowledge
• Change management
• Forecasting and reporting skills
• Communication, presentation skills