Multichannel Customer Service Advisor

Bath and North East Somerset Council; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional council in Bath is seeking a Customer Service Advisor to join their Contact Centre Team. The ideal candidate will deliver outstanding service, manage inquiries, and support community engagement. Key responsibilities include responding to inquiries, maintaining records, and processing bookings. This role is perfect for a motivated individual who enjoys helping others and can thrive in a busy environment. Join a dedicated team and contribute positively to residents' lives while enjoying benefits and opportunities for growth.

Benefits

Opportunities for professional growth

Supportive team environment

Benefits for work-life balance

Qualifications

• Experience working in a multi-channel Contact Centre.
• Ability to resolve complex customer inquiries.
• Proven track record of delivering excellent customer service.

Responsibilities

• Responding to customer inquiries using defined procedures.
• Building relationships with customers and stakeholders.
• Gathering data and completing records accurately.
• Processing bookings and payments efficiently.

Skills

Customer Service

Communication

Organizational Skills

Change Management

Teamwork

Job description

A regional council in Bath is seeking a Customer Service Advisor to join their Contact Centre Team. The ideal candidate will deliver outstanding service, manage inquiries, and support community engagement. Key responsibilities include responding to inquiries, maintaining records, and processing bookings. This role is perfect for a motivated individual who enjoys helping others and can thrive in a busy environment. Join a dedicated team and contribute positively to residents' lives while enjoying benefits and opportunities for growth.