Multi-Skilled Facilities Assistant

NHS; West Midlands; On-site; GBP 26,000; Part time

Job summary

A healthcare catering service is seeking a dedicated individual to work in Caf Lomas at Stratford Hospital. The role involves preparing and serving food and beverages for patients, visitors, and staff while ensuring a clean and safe environment. Candidates should have customer service experience and knowledge of food hygiene standards. This part-time position offers a supportive work environment and the opportunity to contribute to community health services.

Benefits

Automatic enrolment in pension scheme

Annual discretionary bonus

Car lease scheme

Discounted leisure and travel

Cycle to work scheme

24/7 Employee Assistance Programme

Qualifications

• Customer service experience in a community setting is essential.
• Knowledge of food safety and hygiene regulations is required.
• Experience with cash handling and EPOS systems is a plus.

Responsibilities

• Prepare and sell food and beverages for patients, visitors, and staff.
• Support the Caf Lomas Coordinator with administrative tasks.
• Ensure compliance with food hygiene and safety standards.

Skills

Customer service experience face-to-face and via telephone

Effective communication within a team

Data monitoring and collation

Accurate record keeping for audit on orders, deliveries

Food Hygiene Level 2

Manual handling skills

Health & Safety at work

Knowledge of COSHH

EPOS till system experience

Awareness of food allergies and dietary requirements

Interest in food and nutrition

Ability to bake and knowledge of cooking procedures

Education

Food Hygiene Level 2

Health and Safety certification

Nutrition and allergen knowledge

Good general education

Tools

Catering equipment

Retail equipment

Job description

Job Summary

A position has become available working in our Caf Lomas within Stratford Hospital, with the possible need to work on our ward doing patient feeding and helping with domestic cleaning duties. The successful applicant will help prepare and sell food and drinks for patients, visitors and staff, delivering a high‑quality catering service while maintaining a clean and safe environment in accordance with the specification. This role is 30 hours, to be discussed at the interview.

Main Duties of the Job

Caf Lomas is a healthy living, community‑focused food and drink provider situated in Building One Stratford Hospital. The post holder will prepare and sell food and beverage items for patients, visitors and staff in our retail area, and provide a high‑quality catering service in the Caf, patient feeding and domestic service, maintaining a clean and safe environment in accordance with the specification.

About Us

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a range of services including outpatient pharmacy facilities, estates and facilities management, private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus may be awarded. There is automatic enrolment in the Company pension scheme with a 5% contribution.

Benefits include a car lease scheme, home & electronic scheme, discounted leisure and travel, retail discounts, a cycle to work scheme, and access to a 24/7 Employee Assistance Programme for mental well‑being.

Details

Date posted: 15 December 2025

Salary: £25,626 a year pro rata

Contract: Permanent

Working pattern: Part‑time (30 hours)

Reference number: 203‑SWFTCS199

Job location: Stratford Hospital, Arden Street, Stratford Upon Avon, CV37 6NX

Job Responsibilities

Work within Caf Lomas and domestics/patient feeding as required. Collaborate with the team to ensure efficient day‑to‑day running of Caf Lomas. Prepare menu items ahead of service times, freshly prepare and serve food to order. Support the Caf Lomas Coordinator with day‑to‑day administration, including cash handling with EPOS till and card machine, ordering and receiving supplies and retail stock. Follow monitoring systems as detailed in HACCP, ensure good stock rotation and security, adhere to cleaning schedules and ensure “clean as you do” rules are followed. Report defects, injuries or accidents. Use equipment such as electronic cash register and coffee barista machine. Provide courteous service, aware of customer needs and special requirements such as allergens. Monitor and collate customer feedback. Oversee volunteer work, delegating tasks. Maintain PPE and work procedures. Ensure compliance with Trust policies, Food Hygiene Policy, and legislation.

Patient Catering

Prepare patient meals, collate ready for transport to wards, manoeuvre and transport trollies of food, lift heavy boxes. Exposure to cold temperatures when retrieving from fridges and freezers. Training provided; experience not required.

Cleaning

Use a variety of cleaning materials, manoeuvre trollies containing equipment, maintain cleanliness and hygiene. Perform tasks in patient and non‑patient environments, including specialised cleaning tasks, responding to service needs. Contribute to safety, health and infection control standards.

Knowledge, Skills and Experience Required

• Customer service experience face‑to‑face and via telephone
• Effective communication within a team
• Data monitoring and collation
• Accurate record keeping for audit on orders, deliveries, cleaning, food hygiene, waste
• Food Hygiene Level 2 (plus ongoing refresher training)
• Manual handling skills
• Health & Safety at work
• Knowledge of COSHH
• EPOS till system experience
• Awareness of food allergies and dietary requirements
• Interest in food and nutrition, working in a busy community setting
• Ability to bake and knowledge of cooking procedures

Measurable Result Areas

Ensure compliance with all Company policies, procedures, statutory regulations, HR, site rules, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH, including awareness of workplace hazards.

Communications and Working Relationships

• Close working relationships with SWFT Clinical Services
• Interaction with all staff, patients and visitors

Person Specification

Essential Qualifications:

• Food Hygiene Level 2
• Health and Safety certification
• Nutrition and allergen knowledge
• Good general education

Desirable Qualifications:

• Customer service experience
• NVQ Catering

Essential Experience:

• Previous experience of simple food and drink preparation and service
• Knowledge of Health and Safety and COSHH

Desirable Experience:

• Ability to work independently and manage workload
• Knowledge of HACCP
• Experience working with volunteers
• Baking experience preferably in retail

Essential Skills:

• Excellent interpersonal skills, communication with staff, patients and visitors
• Use of catering/retail equipment such as till and coffee machine

Essential Personal Qualities:

• Professional and enthusiastic manner
• Flexible in a diverse community, accommodating demands
• Adaptability, multi‑tasking ability
• Time and workload management
• Self‑motivated
• Team player

Other Essential Skills:

• Flexible approach to work, adaptability to new tech
• Work under pressure and meet deadlines
• Keen to develop personal skills
• Numerate and able to collate information

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Certificate of Sponsorship

Applications from job seekers requiring Skilled Worker sponsorship are welcome and will be considered. Further information is available on the UK Visas and Immigration website.

Employer Details

SWFT Clinical Services Ltd
Stratford Hospital
Arden Street
Stratford Upon Avon
CV37 6NX

Website: https://swftclinicalservices.co.uk/default.aspx