Multi Site Head Housekeeper

RBH; Paignton; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading hotel group seeks a Multi-site Head Housekeeper for its new properties in Paignton. Key responsibilities include leading housekeeping teams, ensuring cleanliness standards, and enhancing guest satisfaction. The role offers a supportive environment with extensive training and development opportunities, competitive salary, and various employee benefits.

Benefits

Discounted hotel room rates

Extra holiday for birthdays

Flexible working arrangements

Pension

Free meals on duty

Training and career progression

Employee recognition programs

Gratuities and service charges paid

Supermarket and leisure discounts

Qualifications

• Proven experience in a supervisory or managerial role within a hotel housekeeping department.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead and motivate the housekeeping team to maintain high standards.
• Conduct regular inspections for cleanliness and quality control.
• Manage inventory levels and collaborate with procurement.

Skills

Organizational skills

Leadership skills

Communication skills

Interpersonal skills

Knowledge of cleaning standards

Tools

Relevant computer software

Job description

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JOIN OUR FAMILY

Our brand new, Mercure and ibis Styles hotels have swiftly gained recognition for delivering outstanding service, boasting a breathtaking seaside setting, and unwavering dedication to crafting unforgettable experiences for our guests. With the recent opening of our sister property, The Ibis Styles Paignton, we are actively searching for enthusiastic and committed individual to join our team. Your role will involve leading our housekeeping teams seamlessly across both hotels, ensuring the maintenance of our elevated standards.

The Mercure and the Ibis Styles Paignton are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

A DAY IN THE LIFE OF A MULTI-SITE HEAD HOUSEKEEPER

As a seasoned professional in the hospitality industry with a keen eye for detail and a passion for maintaining impeccable standards of cleanliness and you will play a pivotal role in ensuring an exceptional guest experience.

What you'll be doing...

Reporting to the Deputy general manager, you can expect your working day to include the following.

• Leadership and Supervision:

Lead and motivate the housekeeping team, ensuring a positive and productive work environment.

Conduct regular training sessions to enhance team skills and maintain high-performance standards.

Schedule and coordinate daily tasks for housekeeping staff to optimize efficiency.

• Quality Control:

Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to established standards.

Implement corrective actions and provide feedback to staff for continuous improvement.

• Inventory Management:

Monitor and manage housekeeping supplies and equipment, ensuring adequate stock levels.

Collaborate with the procurement team to source high-quality cleaning materials and amenities.

• Guest Satisfaction:

Address guest requests and concerns promptly and professionally.

Collaborate with other departments to ensure seamless coordination and enhance overall guest satisfaction.

• Budget Oversight:

Assist in the development and management of the housekeeping budget.

Implement cost-saving measures without compromising service quality.

• Reporting and Documentation:

Maintain accurate records of room status, maintenance issues, and housekeeping activities.

Generate reports for management, highlighting key performance indicators and areas for improvement.

.To be involved in training and coaching team members..

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Multi-site head housekeeper , you will need the following qualities and skills.

• Proven experience in a supervisory or managerial role within the housekeeping department of a hotel which has in excess of over 100 rooms.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Knowledge of industry-specific cleaning standards and practices.
• Proficient in relevant computer software for scheduling and reporting.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Training and Career progression opportunities
• Recommend a Friend Scheme
• Employee of the Month/ Year
• Gratuities and Service charges paid
• Discounts in supermarkets and days out
• Salary of up to £35,000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

• Job Ref RBH14553
• Branch Mercure Paignton
• Location Paignton
• Contract type Permanent
• Hours Full Time
• Shift pattern As per business needs, Can include AM, PM weekend shifts