Multi-lingual Customer Service Expert (German/English) – Temporary 4 months

Robert Bosch Group; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Liverpool is seeking a Multi-lingual Customer Service Expert (German/English) for a 4-month temporary position. The ideal candidate will have experience in customer service and excellent communication skills in both German and English. Responsibilities include providing personalized customer experiences and managing customer interactions. This role offers flexible working hours and hybrid options, aiming to enhance customer satisfaction.

Benefits

Flexible work time options

Hybrid home/office based working options

Employee discounts

Qualifications

• Significant experience working in customer service, ideally in the automotive industry.
• Excellent communication skills in both German and English.
• Team player with a positive attitude.

Responsibilities

• Providing customer experiences through phone, email, and chat.
• Engaging with customers to understand their needs.
• Managing customer interactions with stakeholders.

Skills

Customer service experience

Verbal and written communication in German

Problem solving skills

Attention to detail

Interpersonal skills

CRM tools usage

Tools

MS Office applications

Job description

Multi-lingual Customer Service Expert (German/English) – Temporary 4 months

Full-time

To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multipurpose 4x4 brand.

Your Responsibilities

• Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media
• Engaging with customers to gain a full personal understanding of their requirements
• Covering an expanding scope of services to support customers across the full customer journey
• Managing customer interactions involving stakeholders from the partner network
• Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
• Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
• Providing feedback for ongoing improvement of processes

Qualifications

• Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
• A passion for 4x4 in combination with a customer-centric mindset
• Excellent verbal and written communication skills in German as well as in English.
• Strong communication skills with the ability to tailor information to individual customer needs
• Good social and interpersonal skills
• Good listening and problem solving skills
• Quality focused with attention to detail
• A genuine interest in the campaign brand
• Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
• Enjoys working in a start-up environment with dynamic changes to the process landscape
• Team player with a positive approach and drive to take responsibility for resolution of customer issues
• Experience in using CRM tools and MS Office applications
• Flexibility in operational hours of shift pattern to include weekend working.

Deadline for Applications: 15th September 2025

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Working hours: Monday – Friday 8.00am – 4.00pm

Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.

Job Location