MSP IT Support Engineer – Onsite 2nd Line Escalations

Proactive.IT Appointments Limited; Staines-upon-Thames; On-site; GBP 35,000 - 40,000; Full time

Job summary

A reputed IT services provider in Staines-upon-Thames is seeking an experienced IT Support Engineer with Managed Service Provider experience. The ideal candidate will troubleshoot advanced IT issues, resolve complex hardware and software problems, and maintain IT infrastructures in a fast-paced environment. This fully onsite role offers a competitive salary of up to £40,000 and requires solid communication skills and a proactive approach. Join a dynamic team ensuring excellent technical support and service delivery.

Qualifications

• Experience working for a Managed Service Provider is essential.
• Strong 2nd-line troubleshooting experience required.
• Ability to pass an enhanced DBS check.

Responsibilities

• Act as an escalation point for advanced IT issues.
• Troubleshoot and resolve hardware, software and networking issues.
• Support and maintain desktops, laptops, and network equipment.
• Investigate recurring issues and implement long-term fixes.
• Maintain accurate ticket notes and produce documentation.
• Stay updated with technologies used across client environments.

Skills

Managed Service Provider experience

2nd-line troubleshooting

Windows 10/11

macOS

mobile devices

LAN, WAN, VPN knowledge

Intune or similar MDM

Excellent communication

Analytical mindset

Job description

A reputed IT services provider in Staines-upon-Thames is seeking an experienced IT Support Engineer with Managed Service Provider experience. The ideal candidate will troubleshoot advanced IT issues, resolve complex hardware and software problems, and maintain IT infrastructures in a fast-paced environment. This fully onsite role offers a competitive salary of up to £40,000 and requires solid communication skills and a proactive approach. Join a dynamic team ensuring excellent technical support and service delivery.