Mortgage Career Pathway: Customer Service Adviser

The New Homes Group; Milton Keynes; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company in the real estate sector is seeking a Customer Service Adviser based in Milton Keynes. This full-time role involves re-engaging customers for mortgage reviews and delivering exceptional customer service over the phone. Candidates should have a minimum of 12 months of experience in customer service or sales, with strong interpersonal skills, and the ability to communicate effectively. Competitive salary with OTE of £28,000 - £30,000, alongside multiple benefits including paid holidays and training opportunities.

Benefits

25 days paid holiday plus Bank Holidays

Generous Staff referral bonus scheme

Death in service cover

24 Hour Wellbeing Employee Assistance programme

Contributory workplace pension

Training and development programme

Qualifications

• Minimum of 12 months experience in telephone-based customer service or sales environment.
• Proven track record in sales and customer service.

Responsibilities

• Re-engaging customers for their mortgage review appointments.
• Delivering high levels of customer service.
• Maintaining relationships with Mortgage Adviser teams.
• Assisting customers with mortgage related enquiries.

Skills

Excellent interpersonal skills

Communication

Listening skills

Ability to explain complex information

Accuracy

Sales and customer service experience

Competent Microsoft Office user

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

A leading company in the real estate sector is seeking a Customer Service Adviser based in Milton Keynes. This full-time role involves re-engaging customers for mortgage reviews and delivering exceptional customer service over the phone. Candidates should have a minimum of 12 months of experience in customer service or sales, with strong interpersonal skills, and the ability to communicate effectively. Competitive salary with OTE of £28,000 - £30,000, alongside multiple benefits including paid holidays and training opportunities.