Mortgage Business Development Manager

Metro Bank Plc; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A national bank is seeking a professional to enhance intermediary relationships and drive mortgage sales. The role demands expertise in the intermediary mortgage market, robust communication skills, and the ability to manage a panel of intermediaries. Knowledge of compliance and mortgage regulation is essential, alongside a proactive approach to risk management. Ideal candidates will have previous BDM experience and a commitment to delivering outstanding service, while being open to flexible working arrangements.

Qualifications

• Experience with Intermediary Mortgage Market as a BDM or Telephone BDM.
• High standards of personal performance in task execution.
• Track record of managing a panel of Intermediaries.

Responsibilities

• Handle daily queries from intermediaries on mortgage cases.
• Develop and nurture intermediary relationships.
• Collaborate with Telephony BDM to meet SLAs.

Skills

Business to Business Sales experience

Excellent mortgage product insight

Compliance and mortgage regulation knowledge

Relationship management skills

Advanced communication skills

Education

CeMAP Qualification

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Please note that this role will be covering the postcodes: LS, HX, HD, BD, S, YO, HG, DL, HU, DN, WF, TS.

What you will do:

• Deal with daily queries from intermediaries on new and existing cases
• Develop, maximise and nurture intermediary relationships within a specific post coded area
• Work collaboratively with a Telephony BDM to ensure all SLAs are delivered to your intermediary contacts, via an effective and well thought through contact strategy
• Attend, plan and deliver intermediary events alongside roundtable and platform presentations.
• Maintain a strong knowledge and awareness of Metro Bank mortgage products, lending policy and services, alongside that of the wider UK mortgage market
• Plan and organise intermediary panel and diary management, whilst providing amazing service to our customer base.

Ideally located within one of the following postcodes: LS, HX, HD, BD, S, YO, HG, DL, HU, DN, WF, TS.

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Business to Business Sales experience preferably within the Intermediary Mortgage Market, either as a BDM or Telephone BDM.
• Excellent mortgage product and policy insight.
• Up to date knowledge of compliance and mortgage regulation.
• Relationship and account management skills.
• High standards of personal performance in day-to-day execution of tasks.
• Proven advanced communication skills across a range of stakeholders.
• Previous experience of managing a defined panel of Intermediaries within the financial services sector, demonstrating a track record of success.
• CeMAP Qualification desirable

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!