Monitoring Training Officer

NHS; Nuneaton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent healthcare provider in Nuneaton is looking for a dedicated individual to monitor cleanliness standards and train staff in compliance with healthcare regulations. The role involves auditing patient food delivery services and requires strong organisational skills. Candidates should have experience in monitoring standards and preferably within NHS. The benefits package includes 27 days of annual leave, flexible working, and an on-site nursery, making it an excellent workplace for those committed to patient care.

Benefits

On-site nursery

27 days minimum annual leave plus bank holidays

Flexible working

On-site discounted gym

Subsidised restaurant

Generous subsidised on-site parking

Qualifications

• Experience of monitoring/auditing of standards and procedures.
• Experience gained preferably within the NHS of training staff.
• Willingness to work additional hours and weekends if required.

Responsibilities

• Monitor wards and departmental areas for cleanliness compliance.
• Train staff in National Standards of Cleanliness for Healthcare.
• Participate in the auditing of Patient Food delivery service.

Skills

Good Organisational skills

Ability to plan workload and work under pressure

Good communications and customer relations skills

Knowledge of confidentiality

Ability to liaise and communicate with all levels of staff

Education

Good standard of education

NVQ level 3 in Customer Service or equivalent experience

Tools

Word

Excel

Job description

This post may close early due to high numbers of applications, so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community - get in touch to find out more

The role involves monitoring of wards and departmental areas to ensure compliance with the National Standards of Cleanliness for Healthcare environments, using an electronic auditing system to ensure that hygiene standards are always maintained.

Unfortunately, we do not provide sponsorship for this role.

Main duties of the job

Domestic Services

• Training staff to clean to the National Standards of Cleanliness for Healthcare
• Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate using an electronic system
• Produce an action plan for our nursing, estate and domestic staff with any shortfalls in cleaning standards with appropriate targets highlighted.
• If any maintenance/nursing/equipment issues found raise with relevant department
• Spot checks to ensure cleanliness issue have been rectified within the agreed timeframe.
• Results spread sheet to be updated to the Hotel Services Manager on a weekly basis.
• Participation in quarterly and annual stock take of staff uniforms.
• Monitoring of the Contracted Linen Supplier to ensure compliance with specification.

Catering

• Participating in the auditing of Patient Food delivery service from main/ward kitchen to patients these will include quality, temperature, and taste testing.
• The programme of audits is compiled for the Hotel Services Manager responsible for overseeing Catering.
• Ensure that any breach in standards is reported promptly to your line Manager.
• Liaise with catering staff and take appropriate action to advise, resolve and rectify any shortfalls as necessary.
• Responsibility of associated work streams within the Hotel Services Department.

About us

Here at George Eliot our vision to excel at patient care takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Job responsibilities

• Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate using an electronic system
• Produce an action plan for our nursing, estate and domestic staff with any shortfalls in cleaning standards with appropriate targets highlighted.
• If any maintenance/nursing/equipment issues found raise with relevant department
• Spot checks to ensure cleanliness issue have been rectified within the agreed timeframe.
• Results spread sheet to be updated to the Hotel Services Manager on a weekly basis.
• Participation in quarterly and annual stock take of staff uniforms.
• Monitoring of the Contracted Linen Supplier to ensure compliance with specification.
• Participating in the auditing of Patient Food delivery service from main/ward kitchen to patients these will include quality, temperature, and taste testing.
• The programme of audits is compiled for the Hotel Services Manager responsible for overseeing Catering.
• Ensure that any breach in standards is reported promptly to your line Manager.
• Liaise with catering staff and take appropriate action to advise, resolve and rectify any shortfalls as necessary.
• Responsibility of associated work streams within the Hotel Services Department.
• Production of all audit results in a timely manner
• Answering of telephones and taking of messages for colleagues when appropriate
• Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme and other Government lead initiatives.
• Assist with processing of invoices for all sections under Hotel Services Department
• To undertake competency training of new starters in both the catering, ward hosts and cleaning functions.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Qualification(s) and Professional Training

• Good standard of education
• Communications and customer relations skills
• NVQ level 3 in Customer Service or equivalent experience
• Working knowledge of Word and Excel

Experience and Knowledge

• Experience of monitoring/auditing of standards and procedures
• Experience gained preferably within the NHS of training staff.

Skills and Abilities

• Good Organisational skills
• Ability to plan workload and work under pressure
• Good working knowledge of confidentiality
• Able to deal, liaise and communicate with all levels of staff
• Knowledge of departmental/staffing structures within NHS

Personal Qualities

• Articulate and polite
• Responsible and reliable
• Co-operative and flexible
• Able to rationalise and deal with moderate issues/problems.
• Good Organisational skills

Other

• Passes occupational screening.
• Willingness to work additional hours if required.
• Willingness to work weekends if required.
• Car Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.