MongoDB Database Support Engineer (Remote) - EMEA

Percona; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading open-source database support company is seeking a MongoDB Engineer to deliver top-notch technical support and resolve customer challenges. You will collaborate with support teams, contribute to product strategy, and engage in best practices for MongoDB. The ideal candidate has strong knowledge of MongoDB and RDBMS, troubleshooting skills, and experience working with customers. This role offers a generous remote work environment and various benefits to support work/life balance.

Benefits

Flexible work hours

Paid time off programs

Funds for career development

Connectivity allowances

Equity incentive plan

Qualifications

• Excellent knowledge of both RDBMS and MongoDB.
• Ability to troubleshoot methodically.
• Availability to travel for meetings and customer visits.

Responsibilities

• Provide professional technical support services for MongoDB.
• Resolve complex problems for customers with demanding deployments.
• Assist fellow support engineers and lead content creation.

Skills

MongoDB configuration and best practices

Schema design

Performance tuning

Query optimization

Backup solutions

Replica set and sharding topologies

Linux administration

Troubleshooting skills

Experience working with customers in English

Cloud providers knowledge

Virtualized environments knowledge

Education

MongoDB University courses completed

Tools

VMWare

Docker

Kubernetes

AWS

Google Cloud

Azure

Job description

If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona's MongoDB Engineer position was made for you.

You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs.

At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.

If you are ready to be a part of our team, then contact us today!

What Have You Done:

Excellent knowledge of both RDBMS's and MongoDB, including:

• All aspects of configuration and best practices.
• Schema design, performance tuning, query optimization, & index tuning.
• Backup solutions.
• Replica set and sharding topologies.
• Engine selection and usage.
• Detailed understanding of monitoring requirements.
• Demonstrable experience of administering Linux-based systems.
• Knowledge about virtualized environments such as VMWare, Docker, and/or Kubernetes
• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
• Enthused to expand your skill set with new technologies as the industry continues to evolve
• Availability to travel for the occasional team meeting, conference, and customer visit
• Experience working with customers in English
• Completed MongoDB University courses

What Will Make You Stand Out:

• Percona Backup for MongoDB
• Experience with MongoDB Atlas
• Postgres DBA troubleshooting (basic level or higher)
• Nagios, Percona Monitoring Plugins, and other monitoring tools.
• Configuration management solutions such as Ansible, Puppet, or Chef.
• Percona Toolkit suite.
• Writing Python and golang is preferred
• Hands-on experience with MySQL (Minimum 2+ years).

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!