Mon-Fri Service Advisor – Customer Experience

AutoSkills (United Kingdom)

Royal Leamington Spa

On-site

GBP 27,000 - 33,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

On-site parking

Employee discounts

Weekdays only schedule

Job summary

AutoSkills (United Kingdom) in Leamington Spa seeks an experienced Automotive Service Advisor to act as the main contact between customers and the workshop, ensuring a professional, friendly and efficient service.

This full-time role offers a basic salary up to £30,000 depending on experience, on-site parking and employee discounts, with no weekend work and opportunities to grow within an established dealer group.

Qualifications

Experience as an Automotive Service Advisor in a car dealership.
Excellent customer service and communication skills.
Confident handling customer enquiries and managing expectations.

Responsibilities

Managing customer service and maintenance bookings
Welcoming customers and discussing their vehicle requirements
Ensuring efficient workshop loading and technician utilisation
Keeping customers updated throughout the service and repair process
Explaining recommended repairs and additional work clearly and professionally
Upselling additional products, services, service plans and special offers
Maintaining accurate customer and vehicle records within the dealership management system
Following up with customers to ensure satisfaction and encourage repeat business
Working closely with the workshop team to deliver an efficient and high-quality service