Mobility Technical Specialist - Milton Keynes

Volkswagen Group; Bicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive firm is searching for a Mobility Technical Specialist in Bicester. This role focuses on implementing mobility strategies and optimising internal workflows within the Rent-a-Car business. Candidates should possess strong system integration knowledge, experience in support roles, and the ability to simplify complex technical issues. Benefits include a company car scheme, private medical insurance, and access to professional development opportunities. Join us to shape the future of mobility.

Benefits

Company Car scheme for BEVs

Income protection

Life assurance

Retail discount vouchers

Access to Care Concierge

Private medical insurance after probation

Access to LinkedIn Learning

Qualifications

• Strong experience with systems, integrations, and change delivery.
• Ability to manage complexity with attention to detail.
• Clear communicator, able to explain complex technical requirements simply.

Responsibilities

• Support and maintain business-critical applications.
• Act as a technical expert for Rent-a-Car systems.
• Provide second-level application support and document user stories in Jira.
• Manage high-severity incidents, ensuring minimal disruption.
• Recommend and implement system improvements for optimization.
• Collaborate on new development initiatives aligned with strategic objectives.
• Provide weekly updates on technical development.

Skills

Knowledge of rental operations

Experience with systems and integrations

Triage and support expertise

Understanding of APIs and agile tools

Management of third-party suppliers

Stakeholder engagement skills

Data analysis competency

Clear communication

Tools

Jira

Job description

Role Overview

We're looking for a Mobility Technical Specialist to drive the successful implementation of our mobility strategy by delivering the mobility roadmap, integrating systems, and supporting development initiatives. This role is integral to ensuring seamless collaboration with system suppliers and internal stakeholders, whilst managing queries and process reviews from a systems perspective. Within our Rent‑A‑Car business, this role optimises internal workflows and ensures commercial objectives are met.

Key Responsibilities

• Support and maintain business‑critical applications, working independently and within the team to triage issues, identify root causes, and recommend improvements aligned with business needs.
• Act as a technical expert for Rent‑a‑Car systems, translating complex technical and business issues into clear, actionable solutions for all audiences.
• Provide second‑level application support, manage queries, bugs and change requests, and document user stories in Jira while understanding deployment processes.
• Serve as a key contact for high‑severity incidents, ensuring minimal disruption and escalating where necessary to the Mobility Quality and Change Manager.
• Validate that changes are correctly deployed to production, communicate updates to stakeholders, and support new system developments and annual process reviews.
• Partner with third‑party suppliers to manage day‑to‑day queries and priorities, ensuring timely resolution of issues.
• Recommend and implement system improvements to optimise processes, standardise workflows, and reduce complexity.
• Collaborate on new development initiatives, ensuring alignment with strategic objectives and commercial priorities.
• Provide weekly progress updates on technical development, support system testing, and assist with test scenario identification.

Ideal Candidate

• Working knowledge of rental operations.
• Strong experience with systems, integrations, and change delivery.
• Background in triage or first/second/third‑line support.
• Understanding of integration technologies (e.g., APIs) and agile tools (e.g., Jira).
• Experience managing third‑party suppliers.
• Excellent team player with strong stakeholder engagement skills.
• Ability to manage complexity with attention to detail and adapt quickly to change.
• Confident in data analysis and making technical recommendations.
• Clear communicator, able to explain complex technical requirements simply.

Benefits

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4× salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary‑sacrifice options including a will‑writing service and cycle‑to‑work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

About You

About Us

Our mission is straight‑forward; we want to be ‘The Key to Mobility’. That means we make getting from A‑to‑B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Why join VWFS UK?

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us; we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.