Mobile Support Coordinator

Daisy Communications; Burnley; On-site; GBP 24,000; Full time

Job summary

A telecommunications provider in Burnley seeks a dedicated individual to support customer service teams and manage order processing. The successful candidate will ensure compliance with security policies, maintain supplier relationships, and respond to customer queries efficiently. This role requires excellent communication skills and experience in a processing environment. Benefits include holiday incentives and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Access to retail discounts

Additional day off for birthdays or weddings

Qualifications

• Must be a self-starter who takes on challenging responsibilities and is accountable for results.
• Ability to build cross-functional relationships is essential.

Responsibilities

• Act as support services for supply partners and third parties.
• Check orders and ensure processing with no errors.
• Ensure timely responses to all updates and queries.
• Maintain relationships with suppliers and partners.
• Manage the dispatch of BBDR requests.
• Accurately place stock orders and manage returns.

Skills

Strong sense of urgency in meeting customer needs

Very strong personal communication skills

Detail-oriented and self-motivated

Experience in a busy processing team

Mobile handset knowledge

Ability to deal with people sensitively and professionally

Job description

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Salary: £23,809.50
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)

Responsibilities:

• Act as support services for daisy CS teams mainly acting as liaisons between daisy, supply partners and third parties
• Checking orders to ensure processing / completion and no errors or issues, highlighting when needed.
• Ensure all updates and queries are sufficiently responded to within SLA.
• Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
• Manage and timely dispatch BBDR requests / connections.
• Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (knox/zero touch) timely completed when required.
• Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
• Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
• Review stock usage and backorders, placing stock orders with suppliers as required.
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• If you are a Manager of staff, you must ensure: Ø your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; Ø the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation

Job Description

Salary: £23,809.50
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)

Responsibilities:

• Act as support services for daisy CS teams mainly acting as liaisons between daisy, supply partners and third parties
• Checking orders to ensure processing / completion and no errors or issues, highlighting when needed.
• Ensure all updates and queries are sufficiently responded to within SLA.
• Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
• Manage and timely dispatch BBDR requests / connections.
• Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (knox/zero touch) timely completed when required.
• Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
• Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
• Review stock usage and backorders, placing stock orders with suppliers as required.
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• If you are a Manager of staff, you must ensure: Ø your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; Ø the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation

Qualifications

• Strong sense of urgency in meeting customer needs
• Very strong personal communication skills – must have the ability to work well with all levels within the organisation as well as externally with suppliers
• Must be a self-starter who assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance
• Must be detail-oriented and self-motivated
• Have the ability to deal with people in a manner which shows sensitivity, tact and professionalism
• Computer literacy
• Experience of working in a busy processing team
• Mobile handset knowledge would be beneficial
• Experience of building cross-functional relationships

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

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