Mobile Service Technician

Hartshorne Group; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading machinery service provider is seeking a Service Technician to handle maintenance and repair of compressed-air equipment. The ideal candidate will possess excellent communication skills, a full UK driving licence, and knowledge of three-phase electrics. Responsibilities include scheduling maintenance, attending breakdowns, and ensuring customer satisfaction. This role may involve traveling across the CompCare region and participating in an on-call rota, making professionalism and technical expertise essential to succeed.

Qualifications

• Full clean UK driving licence is required.
• Familiarity with lifting gear is advantageous.
• Ability to participate in the call-out rota is essential.

Responsibilities

• Schedule preventative maintenance and servicing of equipment.
• Attend breakdowns and report faults.
• Commission new compressed-air equipment.
• Participate in the mobile service technician on-call rota.
• Perform air-quality and basic electrical testing.

Skills

Ability to work without supervision

Excellent communication skills

Knowledge of three-phase electrics

Computer literacy

Willingness to travel

Job description

The role is part of the CompCare division of the Rubix Group, which specialises in outsourced air, oil‑free and large compressed air systems for clients across a wide range of industries. We are market leaders in variable speed drive (VSD) conversions or retrofits, heat‑recovery packages and multi‑station control systems. We look after all aspects of our compressed‑air system from design, supply, installation, service and repair. The purpose of this role is to present a professional, friendly and efficient service to CompCare customers.

Key Responsibilities (Operational)

• Schedule preventative maintenance and ad‑hoc servicing of compressed‑air equipment and ancillary equipment.
• Attend breakdowns, report compressor faults, diagnose mechanical or electrical faults and resolve/repair where possible.
• Identify parts needed and liaise with suppliers if required.
• Commission new compressed‑air equipment and ancillaries; work in a team of technicians.
• Participate in the mobile service technician on‑call rota.
• Look for and propose improvements to operational processes; seek feedback from all colleagues on efficiencies.
• Undertake problem‑solving for customers' ad‑hoc technical issues or technical requirements and work with customers to propose technical solutions.
• Use the service scheduling system to report on service visits, record parts, labour and mileage.
• Survey new customer sites to draw up a list of all compressed‑air equipment details and part numbers for service consumables.
• Perform air‑quality testing and basic electrical testing related to compressor controls.
• Work with the Service Coordinator to assist tracking of parts used, returned and incorrect.
• Write Method Statements and undertake Risk Assessments.
• Maintain company vehicle and adhere to driver & vehicle management procedures.
• Actively engage with CompCare Health & Safety policies and procedures; be responsible for applying Health and Safety regulations on customers' sites.

Key Skills and Qualifications

• The ability to work without supervision is essential; most service jobs are attended by one technician.
• Excellent communication skills; be able to explain issues and how they may be resolved to customers in a professional manner.
• Familiarity with the correct use of lifting gear (slings, eyebolts, frames) is advantageous.
• Knowledge of three‑phase electrics.
• Full clean UK driving licence.
• Computer literacy.
• Willingness to travel across CompCare's region.
• Ability to participate in the call‑out rota.
• Strong understanding of the CompCare offer and value proposition, with the ability to articulate this to a variety of stakeholders.

Core Values

• Act with integrity
• Own & take action
• Stay curious
• Never settle
• Embrace perspectives