Mobile Funeral Arranger- 6 Months Fixed Term Contract

Co-op; Rochford; On-site; GBP 1,000; Full time

Job summary

A community-focused organization is looking for a Mobile Funeral Arranger to support clients with funeral arrangements and maintain positive relationships within the community. The role includes travelling to various locations and managing client documentation. Candidates should possess a full UK driving licence, good communication skills, and a passion for delivering exceptional service. This full-time position offers a competitive salary and benefits such as employee discounts and access to various support programs.

Benefits

30% off Co-op branded products

23 days holidays pro rata

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Career development opportunities

Qualifications

• Full UK driving licence and access to a vehicle required.
• Ability to manage a branch independently.
• Experience with cash handling and invoicing.

Responsibilities

• Travel to meet clients and maintain community relationships.
• Support clients with funeral arrangements over the phone and in person.
• Ensure cleanup and maintenance at the funeral home.
• Update client management applications and enter documentation.

Skills

Good communication skills

Ability to work independently

Attention to detail

Good IT skills

Empathy and discretion

Job description

Overview

Mobile Funeral Arranger - 6 Months Fixed Term Contract £25,369 (£13.01 per hour) plus benefits. Full time 37.5 hours per week, 9am-5pm, Monday to Friday. Mobile role covering approx. 11 funeral homes in the Southend area.

You can apply for this job on your mobile in a few simple steps – no CV required. You’ll need a full manual UK driver’s licence for this job.

What you’ll do

• Travel to meet clients and build and maintain positive relationships with the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure that the funeral home — inside and out — is clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and report/record maintenance issues (there will be times when you’ll be the only person in branch).
• Work with different digital systems and devices to manage client documentation, funeral arrangements and invoicing.
• Ensure that all regulated work, such as selling and informing clients about funeral plans, is referred to the Funeral Plan Arrangers team.
• Support with manual handling of coffins and the deceased.
• Update client management applications, entering accurate and timely information to keep records up to date.

What this role would suit

• A full UK driving licence and access to a vehicle.
• The ability to work confidently on your own, travelling to client meetings or independently managing a branch.
• Good communication skills, with the ability to communicate clearly with clients and colleagues both in writing and verbally.
• Ability to work with numbers and basic calculations such as cash handling, discounts, data entry and invoicing.
• Keen eye for detail and accuracy, adhering to regulatory policies and processes.
• Good IT skills and ability to use a range of devices and systems and learn new applications.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• Ability to carry out the physical elements of the role, such as moving coffins for family viewings (training and equipment provided).

Why Co-op?

You’ll get a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores year-round, plus discounts on other Co-op products and services.
• 23 days holidays (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme with confidential advice and support 24/7.
• Access to virtual GP and free eye tests.
• Career development opportunities including apprenticeships.
• A friendly, supportive team and the knowledge that you make a difference to your community.
• Access to Wagestream – a money management app that gives you access to a portion of your pay as you earn it.

At Co-op, we’re owned by our members. We’re committed to building an inclusive work environment and welcome applications from everyone, including those with disabilities who may need reasonable adjustments. We’re part of the Disability Confident scheme and will offer an interview to eligible candidates who apply through the scheme if they meet the minimum criteria. We will ask you if you need reasonable adjustments during the recruitment process. More information about our recruitment process at jobs.coop.co.uk/apply-process and about our diversity and inclusion commitments at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application you’ll need to complete an online assessment (about 20 minutes). If successful, pre-employment checks will be conducted, including DBS and adverse media checks, an occupational health questionnaire, and checks on social media. Any offer will be conditional on completing pre-employment screening. We reserve the right to withdraw the vacancy before the scheduled closing date.