Mid-Level User Researcher — Shape User-Centered Services

Hippo Digital; Leeds; Vor Ort; GBP 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Pension plan

Perkbox discounts

Critical illness cover

Life assurance

Cycle‑to‑work

EV salary sacrifice

Season ticket loans

Wellbeing sessions

Flexible benefits

Private health cover

Extra holidays

Charity contributions

Tree planting

Zusammenfassung

Hippo Digital is seeking intermediate consultants in user research to design, plan and conduct research that informs user-centred service design. You will test services during design and use evidence to explain design decisions to clients, working with agile teams.

The role emphasizes growth at the Intermediate level, mentoring, and opportunities to develop within the profession and with clients.

Qualifikationen

• Experience of working with senior stakeholders.
• Experience using qualitative and quantitative methods to gain insights.
• Working knowledge of user-centred design principles and practices.
• Understanding of a client’s strategic objectives and how insights support them.
• Ability to explain findings and handle challenges from stakeholders.

Aufgaben

• Plan and execute a range of user research to support product design.
• Identify appropriate research methods depending on the service phase.
• Help the team build empathy for service users.
• Support usability evaluation sessions.
• Use tools to collect data and write research reports with findings.
• Present findings and recommendations to stakeholders and clients.
• Collaborate with Agile, multidisciplinary teams in a user-centred design process.
• Learn from insights to define and improve the service.

Kenntnisse

Senior stakeholder mgmt

Qualitative research

Quantitative research

User-centred design

Findings communication

Jobbeschreibung

Hippo Digital is seeking intermediate consultants in user research to design, plan and conduct research that informs user-centred service design. You will test services during design and use evidence to explain design decisions to clients, working with agile teams.

The role emphasizes growth at the Intermediate level, mentoring, and opportunities to develop within the profession and with clients.