Senior User Researcher & Team Lead

Hippo; Manchester; Hybrid; GBP 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Contributory pension

25 days holiday

Perkbox discounts

Private health cover

Private dental cover

Zusammenfassung

Hippo Digital is seeking senior consultants in user research to lead research initiatives and guide multidisciplinary Agile teams in delivering people-centred services. You will advocate inclusive approaches, manage stakeholders, and mentor junior researchers while driving client success.

The advertised salary band represents the entry point for the Intermediate level, with clear progression opportunities. Hippo offers a suite of benefits and requires proximity to UK offices, with travel to

Qualifikationen

• Expertise in applying user research methodologies across different environments.
• Experience of working in multidisciplinary Agile teams to design and deliver people-centred services.
• Working knowledge of how to research of accessibility needs or assisted digital needs.
• Proven experience of championing user research / user-centred design / service design approaches.
• Experience of line management or mentoring/training other user researchers.
• Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity.
• A good understanding of other Agile roles across design, product and tech.
• Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward.

Aufgaben

• Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies
• Lead multidisciplinary Agile teams to design services that meet identified user needs
• Advocate inclusive approaches within user research
• Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations
• Line manage user researchers and advise other colleagues how to get the best from user research
• Support in recruitment, events, blog-writing and winning new business
• Promote Hippo’s people-centred design offer both internally and externally

Kenntnisse

User research methods

Leadership

Stakeholder management

Agile teams

Jobbeschreibung

Hippo Digital is seeking senior consultants in user research to lead research initiatives and guide multidisciplinary Agile teams in delivering people-centred services. You will advocate inclusive approaches, manage stakeholders, and mentor junior researchers while driving client success.

The advertised salary band represents the entry point for the Intermediate level, with clear progression opportunities. Hippo offers a suite of benefits and requires proximity to UK offices, with travel to