Senior User Research Lead — Agile & UX Strategy

Hippo Digital Ltd; Leeds; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday

Perkbox discounts

Critical illness cover

Life assurance

Volunteer days

Cycle-to-work

Salary sacrifice electric vehicles

Season tickets loans

Wellbeing sessions

Private health cover

Private dental cover

Additional pension contributions

Additional holidays

Wellbeing contribution

Charity contributions

Tree planting

Job summary

Hippo Digital Ltd in Leeds is seeking a senior consultant in user research to lead, design, and conduct research that informs service design. You’ll work with agile teams to test services as they are designed and guide clients with research evidence.

The role emphasizes leadership, people management, and growth at intermediate level, with opportunities to mentor others and shape client outcomes across projects.

Qualifications

• Expertise in applying user research methodologies across different environments.
• Experience in multidisciplinary Agile teams to design and deliver people-centred services.
• Knowledge of researching accessibility or assisted digital needs.
• Proven experience championing user research and service design approaches.
• Experience in line management or mentoring researchers.
• Strong communication and stakeholder management, with tact.
• Understanding of other Agile roles across design, product and tech.
• Strong consultancy and leadership skills to guide clients.

Responsibilities

• Advise clients on solving complex problems using research and Agile methodologies.
• Lead multidisciplinary Agile teams to design services meeting user needs.
• Advocate inclusive approaches within user research.
• Build relationships with clients and stakeholders while challenging ideas.
• Line manage user researchers and mentor others.
• Support in recruitment, events, blog-writing and winning new business.
• Promote Hippo’s people-centred design offer internally and externally.

Skills

User research methodologies

Multidisciplinary Agile teams

Accessibility research

User-centred design

Line management

Stakeholder management

Agile collaboration

Leadership

Job description

Hippo Digital Ltd in Leeds is seeking a senior consultant in user research to lead, design, and conduct research that informs service design. You’ll work with agile teams to test services as they are designed and guide clients with research evidence.

The role emphasizes leadership, people management, and growth at intermediate level, with opportunities to mentor others and shape client outcomes across projects.