MHUT Shift Coordinator

Greater Manchester Mental Health NHS Foundation Trust; Bolton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading mental health service provider located in Bolton is seeking a professional to provide clinical and operational leadership within the Mental Health Urgent Team (MHUT). Candidates should have direct experience in mental health services and be skilled in triaging and leadership. The role includes supporting service users to access timely care and contributing to service reviews, all while ensuring quality and operational improvements. Competitive benefits include additional pay for evenings and weekends, 27 days of annual leave rising to 33, and a robust pension plan.

Benefits

Pay Enhancements – additional payments for evenings, weekends, and bank holidays.

27 days annual leave plus bank holidays.

Excellent pension.

Cycle to work scheme.

Salary sacrifice car scheme.

Wellbeing programme.

Blue Light Card Discounts.

Qualifications

• Direct experience of mental health, learning disability or drug and alcohol services.
• Experience as a service user or carer within the NHS or comparable settings.

Responsibilities

• Provide clinical and operational leadership for the MHUT.
• Triaging 999 calls and providing senior support.
• Ongoing review of the new service developments.
• Collect and feedback data on outcomes for quality improvement.
• Support service users to access care efficiently.

Job description

Responsibilities

• Provide clinical and operational leadership for the MHUT, working closely with colleagues across mental health services within Pennine Care.
• Work within the MHUT triaging 999 calls and providing senior support to the team.
• Be involved in the ongoing review of the new service and developments.
• Collect and feedback data operational and clinical outcomes alongside feedback from patient journeys to support quality improvement.
• Provide an effective and efficient response to referrals from GMP and NWAS.
• Support service users to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, locality EDs, and S136 suites.
• Provide urgent triage of mental health-related 999 calls using assessment, formulation, and decision-making skills to ascertain risk, self-defined crisis, and next steps.
• Complete mental health assessments following triage for those presenting with acute mental health needs. Strengthen working relationships between agencies on the front line, providing mutual education and sharing insight into available local resources and support for local service users.
• Provide leadership and advice in the management of complex cases.

Job Details

All positions within the Trust are subject to satisfactory pre-employment checks. For further information on the checks required please visit the NHS Employers website www.nhsemployers.org.

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. Enrolment is required for a fee of £16 per year and registration must be maintained throughout employment with GMMH.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities.

Use of Artificial Intelligence (AI) when writing job applications: A candidate may utilise the help of AI when writing a job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one's achievements, success and challenges. We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship: We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government's website - click here. If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK. The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here.

Recruitment

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

Do you have experience outside the NHS? We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities. We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

Benefits

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays, and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays, rising to 29 after 5 years and 33 days after 10 years.
• Excellent pension.
• Cycle to work scheme.
• Salary sacrifice car scheme.
• Wellbeing programme.
• Blue Light Card Discounts.