Metering Specialist

So Energy; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An innovative energy supplier is looking for a Metering Specialist to join their team in Manchester. This role involves providing support for smart meter installations, managing customer inquiries, and maintaining service quality. You will help drive improvements within a dynamic environment that values problem-solving and customer focus. Join a company committed to sustainable practices and a culture that promotes growth, collaboration, and innovation.

Benefits

Up to 10% performance bonus

Personalized learning & development budgets

Hybrid working

Healthcare benefits

Enhanced family leave

Birthday day off

Qualifications

• Ability to identify issues and find solutions.
• Flexible, reliable, and responsive to customer demand.
• Capable of prioritizing workload based on business needs.

Responsibilities

• Provide support for installers during the rollout of smart meters.
• Manage relationships with customers and address inquiries.
• Prepare reports by collecting and analyzing information.

Skills

Problem solving

Flexibility

Customer service

Job description

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location : Chiswick, London or Manchester - Hybrid

Sponsorship : We are unable to offer sponsorship for this role

The Role

Reporting to our Metering Team Leader, we’re looking for a Metering Specialist to join the team. Metering within So Energy is undergoing an exciting transformation with the introduction of smart metering and transformational new technologies. This role might be for you if you thrive in a fast‑paced environment, work well within a team and are passionate about what you do.

⭐ Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net‑zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer‑centric, tech‑led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values‑driven culture. We live and breathe by our six core values that guide everything we do :

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

What you’ll be getting up to in this role :

• Providing on‑day support for our installers on our rollout of second‑generation smart meters
• Working through reports to resolve issues with our smart meter portfolio
• Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts.
• Effectively managing the relationship with our customer base, also by answering inbound contact within the previously defined SLA's.
• Contributing to a “one contact resolution”, by reducing the need for customer contact through effective management of customer accounts.
• Maintain quality service by establishing and enforcing organisation standards.
• Prepare reports by collecting, analysing, and summarising information.

You’re a great match if :

• Be a problem solver, identifying issues and looking for solutions
• Be flexible, reliable and reactive to customer demand
• Understand and monitor agreed SLA’s and act where appropriate
• Be a key contributor to process improvements by highlighting ideas to Team Leader.
• Be able to prioritise your workload and adapt to change dependant on customer and business requirements.

Meet personal and team targets

Handle customer enquiries as they come in via our service channels ensuring responses are within agreed SLA’s

Drive for Results – One Contact Resolution, SLA, Productivity & Quality

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

📅 Our Hiring Process :

• Talent Screen - 20 minutes Teams call w / c 5th January
• Hiring Manager competency‑based Interview

APPLICATIONS CLOSE ON 31st December 2025

🤝What’s in it for you?

Smart Working Charters

Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way.
• Educational Sponsorships – like Code First Girls.
• Internal learning platform – with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus – based on company and personal performance.
• Annual Salary Reviews – to ensure we remain competitive in the market.
• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off – it only comes once a year, so enjoy it!
• 3 So Giving Days – spend time supporting a cause you care about.
• Enhanced family leave – supporting you through every life chapter.

Health & Wellbeing

• Unmind – Access to personalised coaching or therapy to support your mental wellbeing.
• Physical Support – Free eye tests, flu vaccinations.
• Access to Perkbox – Additional wellbeing & savings benefits.
• Menopause Policy – To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups – join one of our employee groups to foster meaningful connections.
• Bi‑annual Value Awards – because your hard work deserves recognition.
• Monthly events – to find balance and bring our team together.
• Charitable Fundraising – to give back to our communities.

🧩 Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.