Mental Health and Wellbeing Triage Coach

NHS; Rotherham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in the UK seeks a Mental Health and Wellbeing Triage Coach to support patients in gaining better control of their mental health. The role involves direct interaction with individuals, helping them access resources and improve their well-being. Candidates should have relevant qualifications such as GCSEs and NVQs in Health and Social Care, along with a genuine interest in mental health. The position offers a chance to be part of a caring team affecting change in the community.

Qualifications

• GCSEs including Maths and English.
• NVQ Level 3 in Health and Social Care or equivalent.
• Experience in mental health services.

Responsibilities

• Provide individual support to explore mental health improvements.
• Facilitate access to community activities and services.
• Work as part of a multidisciplinary team.

Skills

Initiative

Teamwork

IT Literacy

Understanding of mental health needs

Education

GCSE Level or Equivalent - minimum of 5 A-E qualifications including Maths and English

NVQ Level 3 Health and Social Care or equivalent

Further study/training to diploma level or NVQ level 4 in Mental Health

Job description

Go back Rotherham Doncaster and South Humber NHSFT

Mental Health and Wellbeing Triage Coach

The closing date is 26 January 2026

Rotherham Doncaster and South Humber NHS Foundation Trust are working in partnership with Primary Care Networks in Rotherham to recruit Mental Health and Wellbeing Triage Coaches to join a newly developing team.

This is an exciting opportunity to work across the Rotherham PCN supporting GP surgeries to provide triage, assessment and advice to people concerned about their mental health. This will enhance patient journeys and create better joint working across primary care and adult secondary care mental health systems, making it easier for patients to obtain the mental health support they need.

The introduction of this role is part of a wider transformation and expansion of community-based mental health services set out in the NHS Long Term Plan. Employees will work as part of the mental health primary care network and across the interface between primary care and secondary mental health services with the aim of improving the mental health and well‑being of our communities.

The role will support individuals to move from surviving to thriving by helping people to feel in control of their health and well‑being by addressing mental health, general health, well‑being and inclusion needs using a behaviour change approach and active recovery methodology.

The role will be integrated as part of the primary care mental health infrastructure and will encompass some physical elements of traveling between surgeries within your primary care network.

Main duties of the job

To provide individual support for people within primary care to explore ways of improving mental health and well‑being.

Support people to utilise self‑help and to aid individual goal planning and measurement of recovery using standardised tools available on the clinical system as clinically relevant.

Support people to make informed choices about their health and wellbeing, which includes improving the levels of physical activity, promoting a healthier diet, and improving mental wellbeing.

Support access to wider community activities and support as part of an individual plan.

Effectively signpost and support access to appropriate services.

Support primary care and mental health colleagues to address the wider determinates of health and deliver individual package of support and education.

Facilitate collective action, support and advice to people within local communities in order to reduce health inequalities whilst responding to identified health needs through one‑to‑one support.

Utilise social prescribing to develop individual recovery and support planning, including working with the team directly across the PCN network.

Undertake multi‑agency working with other community health professionals.

Promote effective and efficient working practices across the team to achieve measurable outcomes.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Job responsibilities

Please view the attached job description and person specification to view the full details about the role.

We reserve the right to close the vacancy early if there are a high amount of applications.

Person Specification

Qualifications

• Education to GCSE Level or Equivalent - minimum of 5 A-E qualifications which much include Maths and English
• Achieved NVQ Level 3 Health and Social Care or equivalent
• Post qualifications or further study/training to diploma level or NVQ level 4 in Mental Health and/or WLMHT Assistant Practitioner Course
• Evidence of consistent pattern of learning from Education, training and experience.

Experience

• Significant experience of working within mental health services in either primary or secondary care in a support worker role.
• Experience of working within a multidisciplinary team.
• Understanding of the needs of service users with mental health problems.
• Able to demonstrate a genuine interest in working with the service user group.

Knowledge

• To be knowledgeable /understanding about the factors that cause/impact on mental health problems and associated interventions.

Skills/Abilities

• Ability to work on own initiative without direct supervision, understanding where clinical input is needed.
• Ability to work effectively without -direct supervision.
• Able organise own workload and respond to delegation.
• Understanding of team dynamics and to be able to effectively work within a team-based setting.
• IT Literate - Use of word processing software, use of electronic patient records and use of email and video conferencing.
• Ability to identify risk and manage appropriately within scope of practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Rotherham Doncaster and South Humber NHSFT