Memorial Advisor

Westerleigh; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading independent crematoria operator in the UK is seeking a Memorial Advisor for a full-time role of 40 hours per week. This position requires flexible working hours, including weekends, to support families during difficult times through consultative sales. The ideal candidate will have sales experience and excellent communication skills. The role offers a salary ranging from £25,799 to £27,500 per annum, plus commission and benefits, including 32 days holiday and ongoing professional training.

Benefits

Commission from sales

32 days holiday (pro rata)

Life Assurance

Access to discounts and wellbeing support

Ongoing learning & development

Pension scheme

Qualifications

• Previous experience in a sales-related role; willingness to learn about the bereavement sector.
• Natural communicator with the ability to build relationships.
• Excellent administration and IT skills.

Responsibilities

• Offer dedicated support on memorial options to families.
• Lead and manage commercial conversations ethically.
• Coordinate orders with suppliers for memorials.

Skills

Sales experience

Customer service

Communication skills

Attention to detail

Active listening

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Memorial Advisor — 40 hours per week. Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required). Salary from £25,799 - £27,500 per annum + Commission + Benefits. FTC to cover Maternity leave. Forest Park Crematorium.

About the role

Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you. We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing. The role focuses on ethical, consultative sales and providing personalised support to families during a challenging time. You will lead families through their Memorial Journey with care, helping them choose memorial options that are personally meaningful now and for years to come.

This is not a traditional desk-bound sales role; you will engage directly with families and be involved in a variety of daily tasks to support decision-making and logistics.

Responsibilities

• Offer dedicated one-to-one support and guidance on memorial options, helping families honour their loved one in a way that is uniquely personal.
• Lead and manage commercial conversations with exceptional care, using a consistent, ethical consultative sales approach.
• Present families with every possible memorial option to create a personal memorial.
• Make calls and book appointments with families; use the Chronicle IT system (training provided) to discuss memorial options (e.g., jewellery, headstone materials, engraving, living memorial options, plot areas).
• Walk the grounds with a family to show plots and provide visual context for memorials.
• Answer phone inquiries, action emails, and send outbound paperwork/letters.
• Coordinate orders with suppliers and consolidate all elements to ensure a coordinated outcome.
• Provide families with a cost breakdown and process final transactions; basic Excel skills required.
• Communicate with families about memorial leases and extensions; oversee renovations and repairs to memorials; maintain accurate records.
• Demonstrate flexibility and teamwork to support exceptional care and service.

About you / Qualifications

• Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger or equivalent; willingness to learn about the bereavement sector.
• Consultative sales experience.
• Natural communicator with the ability to build relationships and provide excellent customer service.
• Ability to speak to people in a caring and understanding manner.
• Resilient and organized with excellent attention to detail.
• Active listener; comfortable discussing options at a measured pace.
• Excellent administration and IT skills; comfortable using Word/Excel, writing emails and letters.
• A real team player with compassion and a desire to make a difference every day.

What We Offer

• Warm welcome, ongoing training and development, and opportunities to make a difference to families served.
• Dynamic environment where no two days are the same; opportunities for career development within the business.
• Values: Safety First, Exceptional Care, Uniquely Personal, One Team.
• Benefits: Commission from sales; 32 days holiday (Includes 8 bank holidays) pro rata; Life Assurance; access to discounts and wellbeing support; ongoing learning & development; Pension scheme; Employee Assistance / Occupational health support; Mindfulness App; Mental Health Ambassadors; Free Cremation benefit for Immediate family; Bereavement Leave; Enhanced maternity & paternity pay; Recognition scheme; Free Flu jab; Smart uniform and PPE; Free parking.

What next? Start a career with significance by applying today.

We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you\'re not contacted, please assume you have been unsuccessful. Feedback may not always be possible due to the volume of applications.