Membership Operations Manager

Membership Bespoke; Bedford; On-site; GBP 46,000 - 55,000; Full time

Job summary

A national membership organisation in Bedford is looking for a Membership Operations Manager to join its senior management team. This role involves ensuring high-quality service for members, overseeing operational functions such as sales and IT, and driving growth and operational excellence. The ideal candidate should have proven experience in operations management within a membership context and the ability to manage diverse functions effectively. A salary of up to £55,000 is offered, depending on experience, along with additional benefits.

Qualifications

• Proven experience in operations management within a membership organisation.
• Strong understanding of customer service principles.
• Ability to manage projects and oversee multiple functions.

Responsibilities

• Ensure high-quality service for members.
• Oversee operational functions including sales, finance, and IT.
• Drive operational excellence and growth.

Job description

Job Description

Membership Operations Manager

National Membership Organisation

Bedford (office-based with some flexibility and occasional travel)

Salary : Up to £55,000 depending on experience, plus benefits

Full-time | Permanent

An established and highly regarded national membership organisation is seeking an experienced Membership Operations Manager t o join its senior management team.

This organisation has a strong brand, an active and engaged membership base, and a growing national and international profile. With ambitious plans for future growth, it is now looking to appoint a commercially minded and service-driven operations professional to play a pivotal role in its continued success.

The Membership Operations Manager will be responsible for ensuring members receive consistently high-quality service, while also helping to expand the reach and value of the organisation’s membership products, publications and advertising portfolio. The role has oversight of key operational functions, including sales, examinations, finance and IT, ensuring efficient and effective day-to-day delivery.

Working closely with staff, volunteers, customers and partner organisations, the successful candidate will help drive operational excellence and contribute to the organisation&...