Membership Growth & Retention Leader

Frasers Group; Scotland; Sur place; GBP 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Free Everlast Gyms membership

20% colleague discount across Frasers

Fearless 1000 Bonus Scheme

Recognition awards

Funded qualifications Level 3 & Level

Résumé du poste

Everlast Gyms is seeking a Sales & Retention Manager to drive membership growth, boost retention and improve club profitability. You will lead sales activity, coach colleagues and ensure a seamless member journey from first enquiry to long-term loyalty.

This hands-on leadership role combines commercial thinking, people leadership and customer experience to maximise club performance. Build local partnerships and champion strong sales processes across the club.

Qualifications

• Experience in sales, membership, retail, hospitality or customer-focused leadership roles.
• Proven ability to influence performance and achieve commercial targets.
• Strong leadership and coaching skills.
• Excellent communication and relationship-building abilities.
• Commercial mindset and confidence with KPIs and performance data.
• Passion for delivering exceptional customer experiences.

Responsabilités

• Lead and deliver the FUNDAMENTALS sales process across the club.
• Coach and develop colleagues to maximise sales performance and conversion.
• Drive membership sales through effective lead management and member engagement.
• Monitor performance against KPIs and implement action plans to achieve targets.
• Deliver regular sales updates and performance presentations to the leadership team.
• Drive revenue across memberships, fitness products and secondary spend.

Connaissances

Sales leadership

Membership growth

Retention strategies

KPI tracking

Customer experience

Description du poste

Everlast Gyms is seeking a Sales & Retention Manager to drive membership growth, boost retention and improve club profitability. You will lead sales activity, coach colleagues and ensure a seamless member journey from first enquiry to long-term loyalty.

This hands-on leadership role combines commercial thinking, people leadership and customer experience to maximise club performance. Build local partnerships and champion strong sales processes across the club.