Membership Growth & Retention Lead

Everlast Gyms; Epsom and Ewell; Presencial; GBP 42.000 - 65.000; Jornada completa

Descripción de la vacante

Everlast Gyms is seeking a Sales & Retention Manager to own membership growth, engagement and commercial performance across the club. You will lead a team, develop strategies with the GM, and drive revenue through memberships, fitness products and services.

You will coach colleagues, manage leads, monitor KPIs and deliver regular performance updates to the leadership team. The role requires flexibility to cover evenings, weekends and Bank Holidays in a fast-paced fitness environment.

Formación

• Experience in sales, membership, retail, hospitality or customer-focused leadership roles.
• Proven ability to influence performance and achieve commercial targets.
• Strong leadership and coaching skills.
• Excellent communication and relationship-building abilities.
• Commercial mindset and confidence working with KPIs and performance data.
• Passion for delivering exceptional customer experiences.
• Flexible to work evenings, weekends and Bank Holidays when required.
• Desirable: experience in fitness, leisure or membership-based business.

Responsabilidades

• Lead and implement the FUNDAMENTALS sales process across the club.
• Coach colleagues to maximise sales performance and conversion.
• Drive membership sales through lead management and engagement.
• Monitor KPIs and implement action plans to reach targets.
• Deliver regular sales updates to the leadership team.
• Drive revenue across memberships, fitness products and ancillary spend.
• Create initiatives to improve member retention and engagement.
• Analyze retention trends and member behaviour for growth.
• Support local marketing initiatives to drive awareness and growth.
• Lead by example with exceptional service standards and professionalism.
• Support recruitment, onboarding and development of future talent.
• Support day-to-day club operations with GM guidance and safety standards.

Conocimientos

Sales leadership

Member engagement

Lead generation

Performance driving

Coaching and development

Descripción del empleo

Everlast Gyms is seeking a Sales & Retention Manager to own membership growth, engagement and commercial performance across the club. You will lead a team, develop strategies with the GM, and drive revenue through memberships, fitness products and services.

You will coach colleagues, manage leads, monitor KPIs and deliver regular performance updates to the leadership team. The role requires flexibility to cover evenings, weekends and Bank Holidays in a fast-paced fitness environment.