Membership Growth & Retention Leader

Everlast Gyms; Ewell; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers/

Job summary

Everlast Gyms is looking for a Sales & Retention Manager to drive membership growth and retention while boosting club profitability. Reporting to the General Manager, you will lead sales activity, coach colleagues to perform at their best and ensure every member journey is seamless from enquiry through to loyalty.

This hands-on leadership role combines commercial thinking, people leadership and customer experience to maximise club performance and deliver sustainable growth across the team.

Qualifications

• Experience in sales, membership, retail, hospitality or customer-focused leadership roles.
• Proven ability to influence performance and achieve commercial targets.
• Strong leadership and coaching skills.
• Commercial mindset and confidence working with KPIs and performance data.

Responsibilities

• Champion and deliver the FUNDAMENTALS sales process across the club.
• Coach and develop colleagues to maximise sales performance and conversion.
• Drive membership sales through effective lead management and member engagement.
• Monitor performance against KPIs and implement action plans to achieve targets.
• Deliver regular sales updates and performance presentations to the leadership team.
• Drive revenue across memberships, fitness products and secondary spend.
• Lead and develop others through coaching, mentoring and feedback.

Skills

Sales leadership

Coaching

Customer experience

KPIs & performance data

Communication

Job description

Everlast Gyms is looking for a Sales & Retention Manager to drive membership growth and retention while boosting club profitability. Reporting to the General Manager, you will lead sales activity, coach colleagues to perform at their best and ensure every member journey is seamless from enquiry through to loyalty.

This hands-on leadership role combines commercial thinking, people leadership and customer experience to maximise club performance and deliver sustainable growth across the team.