Membership Growth & Retention Leader

Frasers Group; Dungannon; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers

Fearless 1000 Bonus Scheme

Monthly Champions and Frasers Champion

Funded Level 3 & 5 Management & Leader

Ongoing sales, leadership and fitness8

Personal Training and Group Training

Clear progression opportunities

High-performance culture

Job summary

Everlast Gyms, part of Frasers Group, is seeking a Sales & Retention Manager to drive member growth, improve engagement and boost club performance.

Reporting to the General Manager, you will lead the sales process, coach colleagues, build partnerships and ensure a seamless member journey from enquiry to loyalty.

This hands-on leadership role rewards ambition, ownership and outcomes in a high-performance fitness business.

Qualifications

• Experience in sales, membership, retail, hospitality or customer-focused leadership roles.
• Proven ability to influence performance and achieve commercial targets.
• Strong leadership and coaching skills.
• Excellent communication and relationship-building abilities.
• Commercial mindset and confidence working with KPIs and performance data.
• Passion for delivering exceptional customer experiences.
• Positive, resilient and solutions-focused approach.
• Flexible to work evenings, weekends and Bank Holidays when required.

Responsibilities

• Champion and deliver the FUNDAMENTALS sales process across the club.
• Coach and develop colleagues to maximise sales performance and conversion.
• Drive membership sales through effective lead management and member engagement.
• Monitor performance against KPIs and implement action plans to achieve targets.
• Deliver regular sales updates and performance presentations to the leadership team.
• Drive revenue across memberships, fitness products and secondary spend.

Skills

Sales leadership

Member engagement

Coaching

Customer experience

KPIs & data

Communication

Flexibility

Job description

Everlast Gyms, part of Frasers Group, is seeking a Sales & Retention Manager to drive member growth, improve engagement and boost club performance.

Reporting to the General Manager, you will lead the sales process, coach colleagues, build partnerships and ensure a seamless member journey from enquiry to loyalty.

This hands-on leadership role rewards ambition, ownership and outcomes in a high-performance fitness business.