Membership Experience Host - Poole

Everlast Gyms; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness company in Poole is looking for a Host to be the first friendly face for members. This role involves welcoming guests, driving membership sales, and maintaining a clean environment. The ideal candidate is outgoing and passionate about fitness, with strong administration skills and a desire for personal growth. You will also handle club operations as a key holder. The position offers benefits like free gym membership and discounts across brands.

Benefits

Free gym membership

20% discount on Frasers Group brands

Monthly awards with double salary

Training and development opportunities

Qualifications

• Outgoing, positive attitude towards customer experiences.
• Confident in administration and sales.
• Ambitious with a willingness to learn.

Responsibilities

• Welcome members and ensure positive interactions.
• Support membership sales through excellent service.
• Promote gym products and services to members.

Skills

Customer service focus

Sales ability

Administration skills

Flexibility and adaptability

Fitness knowledge

Job description

As a Host at Everlast Gyms, you'll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you'll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You'll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

We offer more than just a job - at Everlast Gyms, you'll be part of a fearless team with opportunities to grow across the wider Frasers Group.

The role includes:

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

We are looking for someone who is outgoing, positive, and passionate about delivering great customer experiences. The ideal candidate is confident in administration, able to handle day‑to‑day club systems, sales‑focused, and has a drive to hit membership and retention targets. They are flexible and adaptable, able to work varied shifts and step into operational/key holder duties when needed. They are passionate about fitness, have a genuine interest in our products and services, and are ambitious and willing to learn and develop their skills for future progression.

Benefits

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

Frasers Group Principles

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.

BORN IN THE BRONX IN 1910, EVERLAST IS SYNONYMOUS WITH GREATNESS