Member Support Specialist — Fast-Paced, Office-Based

David Lloyd Leisure; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

David Lloyd Leisure is seeking a Customer Support professional to manage member queries across Chat, Telephone and Email within our busy hub. You will resolve membership questions with accuracy and courtesy, ensuring high service standards.

The role is office-based and requires outbound calling experience, resilience under pressure, and strong communication and organisational skills to meet targets and deliver an inclusive club experience.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills and the drive to hit targets.
• Strong communication and organisational abilities to work in a fast-paced setting.

Responsibilities

• Handle member queries via Chat, Telephone and Email.
• Resolve membership questions accurately and timely to maintain service quality.
• Work from the office-based hub and contribute to a thriving club culture.

Skills

Customer service

Outbound calling

Target achievement

Communication

Organisation

Job description

David Lloyd Leisure is seeking a Customer Support professional to manage member queries across Chat, Telephone and Email within our busy hub. You will resolve membership questions with accuracy and courtesy, ensuring high service standards.

The role is office-based and requires outbound calling experience, resilience under pressure, and strong communication and organisational skills to meet targets and deliver an inclusive club experience.