Member Experience Specialist - Support & Queries

David Lloyd Clubs; Hatfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Wagestream App: Get paid on demand

Access to Benefits Suite

Career Advancement through internal培训

Job summary

David Lloyd Group is seeking a passionate Member Support Advisor for a hub location, to join our team and deliver outstanding service to members. You'll handle queries across Chat, Telephone and Email, ensuring timely, accurate processing and engagement to provide the best possible experience.

Role requires experience in outbound calling and customer service, with a structured 9:00–17:00 or 10:00–18:00 pattern and office-based work at a membership hub in Hatfield.

Qualifications

• Experience in handling customer queries is essential.
• Previous call centre experience is desirable.
• Excellent communication and organisational skills.

Responsibilities

• Handle member queries via chat, phone and email.
• Process membership queries accurately and promptly.
• Engage with members to deliver high-quality service.

Skills

Customer service

Outbound calling

Call centre experience

Target driven

Communication

Organisation

Job description

David Lloyd Group is seeking a passionate Member Support Advisor for a hub location, to join our team and deliver outstanding service to members. You'll handle queries across Chat, Telephone and Email, ensuring timely, accurate processing and engagement to provide the best possible experience.

Role requires experience in outbound calling and customer service, with a structured 9:00–17:00 or 10:00–18:00 pattern and office-based work at a membership hub in Hatfield.