Membership Support Advisor-2

David Lloyd Leisure Ltd; United Kingdom; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Group is seeking a dedicated Member Support Advisor to join our Hub Location, handling member queries via chat, phone and email with professionalism and care.

The role is office-based with 9:00–17:00 or 10:00–18:00 shifts, offering a stable pattern and opportunities to grow within the business. Prior call centre or outbound calling experience is highly valued.

Qualifications

• Experience in handling member queries via multiple channels is essential.
• Experience in outbound calling and call centre experience is desirable.
• Exceptional customer service, communication and organisation skills are required.
• A drive to hit targets and thrive in a fast-paced environment.

Responsibilities

• Handle member queries via Chat, Telephone and Email.
• Process membership requests accurately and efficiently.
• Engage with members to deliver high-quality service and support.
• Collaborate with hub team to ensure consistent and excellent member experience.

Skills

Outbound calling

Customer queries handling

Call centre experience

Customer service

Target driven

Resilient under pressure

Communication

Organisation

Job description

Member Support Advisor - * Hub Location*

£27,040 pa

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern. *This role is located at our …… membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

• Free Club Membership for you and your family!


• 50% Discount on food and drinks.


• Discounts on Swimming, Tennis Lessons, and Personal Training.


• Opportunities for Career Advancement through internal training and development.


• Wagestream App: Get paid on demand!


• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential.


• Previous experience in a call centre environment would be desirable.


• Exceptional customer service skills


• A drive to hit targets


• Resilient with the ability to thrive in a fast-paced environment


• Excellent communication and organisation skills

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club! Membership UK With over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.