Member Experience Specialist

David Lloyd Clubs; Hatfield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Club Membership for you and your家

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand

Benefits Suite access

Job summary

David Lloyd Clubs is seeking a dedicated Member Support Advisor for one of our membership hubs in Hatfield. You will manage member queries across Chat, Phone and Email, processing requests accurately while delivering outstanding service.

This fully office-based role requires strong communication, a proactive approach to targets, and a commitment to excellent member experiences. The hub operates with consistent 9:00–17:00 or 10:00–18:00 shifts.

Qualifications

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills are essential.
• Ability to hit targets and thrive in a fast-paced environment.
• Excellent communication and organisation skills.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process memberships queries in a timely, accurate and efficient manner.
• Engage with members to deliver best possible quality and service.

Skills

Outbound calling

Customer service

Communication

Organisation

Target driven

Job description

David Lloyd Clubs is seeking a dedicated Member Support Advisor for one of our membership hubs in Hatfield. You will manage member queries across Chat, Phone and Email, processing requests accurately while delivering outstanding service.

This fully office-based role requires strong communication, a proactive approach to targets, and a commitment to excellent member experiences. The hub operates with consistent 9:00–17:00 or 10:00–18:00 shifts.