Membership Support Advisor - Hatfield

David Lloyd Clubs Ltd; Hatfield; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free Club Membership for you and your

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Clubs is seeking a passionate Member Support Advisor to join our hub-based team. You will handle member inquiries across chat, phone and email, processing requests with accuracy and care to ensure excellent service.

Based at a hub location with 9:00-17:00 or 10:00-18:00 shifts, you will contribute to a structured work pattern and support a thriving, inclusive club culture.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous call centre experience is desirable.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.

Responsibilities

• Handle member queries via chat, telephone and email on a daily basis.
• Process membership queries accurately and efficiently.
• Engage with members to provide the best possible quality and service.
• Work as part of a team in a hub-based Membership Hub, with set hours.

Skills

Outbound calling

Customer queries

Call centre

Customer service

Target-driven

Resilient

Communication

Organization

Job description

About the role

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern. *This role is located at our ... membership hub* We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based. Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

About the company

Membership UK With over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.