On-site Member Support Specialist

David Lloyd; Hounslow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club Membership for you and your?

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Club is seeking a passionate Member Support Advisor to join our team. Based at the Heston hub, this on-site role handles member queries via Chat, Telephone and Email, processing requests promptly and delivering outstanding service with structured hours 9:00–17:00 or 10:00–18:00.

Perks include free club membership for you and family, 50% food and drinks discounts, swimming/tennis/P.T. discounts, career progression, Wagestream pay-on-demand and benefits access.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Call centre experience desirable.
• Excellent communication and organisational skills.
• Must be able to commute to the hub location.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership requests accurately and promptly.
• Work as part of a hub team to deliver outstanding service.

Skills

Outbound calls

Customer service

Communication

Target driven

Team player

Job description

David Lloyd Club is seeking a passionate Member Support Advisor to join our team. Based at the Heston hub, this on-site role handles member queries via Chat, Telephone and Email, processing requests promptly and delivering outstanding service with structured hours 9:00–17:00 or 10:00–18:00.

Perks include free club membership for you and family, 50% food and drinks discounts, swimming/tennis/P.T. discounts, career progression, Wagestream pay-on-demand and benefits access.