Member Support Advisor | Onsite Club Hub | Free Membership

David Lloyd Leisure; Hounslow; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership for you and your

family!

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App: Get paid on demand!

Job summary

David Lloyd Leisure in the United Kingdom is seeking a passionate Member Support Advisor to join our team. You will handle member queries across Chat, Telephone and Email, processing requests promptly and accurately while providing outstanding service.

Based at our Heston membership hub, this on-site role offers structured hours (9:00-17:00 or 10:00-18:00) and a friendly, supportive environment. You will work within a team dedicated to member satisfaction and continuous improvement.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills.

Responsibilities

• Handle member queries and requests received into the Member Support team via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide the best possible quality and service.

Skills

Outbound calling

Customer service

Target driven

Resilience

Communication

Job description

David Lloyd Leisure in the United Kingdom is seeking a passionate Member Support Advisor to join our team. You will handle member queries across Chat, Telephone and Email, processing requests promptly and accurately while providing outstanding service.

Based at our Heston membership hub, this on-site role offers structured hours (9:00-17:00 or 10:00-18:00) and a friendly, supportive environment. You will work within a team dedicated to member satisfaction and continuous improvement.