Hub-Based Member Support Advisor | Free Club Membership

David Lloyd Clubs; Hatfield; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

family!

Job summary

David Lloyd Clubs is seeking a Member Support Advisor for a hub location. You will manage member inquiries across chat, phone, and email, ensuring timely and accurate responses and delivering outstanding service.

Based at a hub within our club, the role features structured hours (9:00–17:00 or 10:00–18:00) and a strong emphasis on friendly, professional member interactions at all times.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to deliver high-quality service.
• Work from a hub location within our club, with fixed office hours.

Skills

Outbound calling

Customer service

Communication skills

Organisational skills

Targets oriented

Resilience

Job description

David Lloyd Clubs is seeking a Member Support Advisor for a hub location. You will manage member inquiries across chat, phone, and email, ensuring timely and accurate responses and delivering outstanding service.

Based at a hub within our club, the role features structured hours (9:00–17:00 or 10:00–18:00) and a strong emphasis on friendly, professional member interactions at all times.