Member Support Advisor: Elevate Club Experience

David Lloyd Clubs Ltd; Hatfield; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free Club Membership for you and your

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Clubs is seeking a passionate Member Support Advisor to join our hub-based team. You will handle member inquiries across chat, phone and email, processing requests with accuracy and care to ensure excellent service.

Based at a hub location with 9:00-17:00 or 10:00-18:00 shifts, you will contribute to a structured work pattern and support a thriving, inclusive club culture.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous call centre experience is desirable.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.

Responsibilities

• Handle member queries via chat, telephone and email on a daily basis.
• Process membership queries accurately and efficiently.
• Engage with members to provide the best possible quality and service.
• Work as part of a team in a hub-based Membership Hub, with set hours.

Skills

Outbound calling

Customer queries

Call centre

Customer service

Target-driven

Resilient

Communication

Organization

Job description

David Lloyd Clubs is seeking a passionate Member Support Advisor to join our hub-based team. You will handle member inquiries across chat, phone and email, processing requests with accuracy and care to ensure excellent service.

Based at a hub location with 9:00-17:00 or 10:00-18:00 shifts, you will contribute to a structured work pattern and support a thriving, inclusive club culture.