Membership Support Advisor-2

David Lloyd Clubs; Hatfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Wagestream App: Get paid on demand

Access to Benefits Suite

Career Advancement through internal培训

Job summary

David Lloyd Group is seeking a passionate Member Support Advisor for a hub location, to join our team and deliver outstanding service to members. You'll handle queries across Chat, Telephone and Email, ensuring timely, accurate processing and engagement to provide the best possible experience.

Role requires experience in outbound calling and customer service, with a structured 9:00–17:00 or 10:00–18:00 pattern and office-based work at a membership hub in Hatfield.

Qualifications

• Experience in handling customer queries is essential.
• Previous call centre experience is desirable.
• Excellent communication and organisational skills.

Responsibilities

• Handle member queries via chat, phone and email.
• Process membership queries accurately and promptly.
• Engage with members to deliver high-quality service.

Skills

Customer service

Outbound calling

Call centre experience

Target driven

Communication

Organisation

Job description

£27,040 paWould you like to join Europe’s leading premium health and wellness group?Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.*This role is located at our …… membership hub*We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potentialOur perks:Free Club Membership for you and your family!50% Discount on food and drinks.Discounts on Swimming, Tennis Lessons, and Personal Training.Opportunities for Career Advancement through internal training and development.Wagestream App: Get paid on demand!Access to our Benefits Suite.About you:Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirableExceptional customer service skillsA drive to hit targetsResilient with the ability to thrive in a fast-paced environmentExcellent communication and organisation skillsYou will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!Membership UK