Member Support Advisor - Nottingham | Free Club Membership

David Lloyd Group; Nottingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free Club Membership for you and your

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Group is seeking a passionate Member Support Advisor for our Nottingham hub. You will handle member queries across Chat, Telephone and Email, delivering timely and accurate responses while maintaining a high standard of service.

The role is office-based in Nottingham with shifts 9:00–17:00 or 10:00–18:00, joining a team that values belonging and a thriving culture. Great benefits and opportunities for career development are offered.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills required.
• A drive to hit targets and work in a fast-paced environment.
• Excellent communication and organisation skills are essential.

Responsibilities

• Handle member queries via Chat, Telephone and Email in a timely, accurate, and friendly manner.
• Engage with members to deliver high quality service from our Nottingham hub.
• Support a consistent and structured working pattern with 9:00–17:00 or 10:00–18:00 shifts.

Skills

Outbound calling

Customer service

Call centre experience

Targets driven

Communication

Organisational skills

Job description

David Lloyd Group is seeking a passionate Member Support Advisor for our Nottingham hub. You will handle member queries across Chat, Telephone and Email, delivering timely and accurate responses while maintaining a high standard of service.

The role is office-based in Nottingham with shifts 9:00–17:00 or 10:00–18:00, joining a team that values belonging and a thriving culture. Great benefits and opportunities for career development are offered.