Membership Support Advisor - Heston

David Lloyd Leisure; Hounslow; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership for you and your

family!

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App: Get paid on demand!

Job summary

David Lloyd Leisure in the United Kingdom is seeking a passionate Member Support Advisor to join our team. You will handle member queries across Chat, Telephone and Email, processing requests promptly and accurately while providing outstanding service.

Based at our Heston membership hub, this on-site role offers structured hours (9:00-17:00 or 10:00-18:00) and a friendly, supportive environment. You will work within a team dedicated to member satisfaction and continuous improvement.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills.

Responsibilities

• Handle member queries and requests received into the Member Support team via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide the best possible quality and service.

Skills

Outbound calling

Customer service

Target driven

Resilience

Communication

Job description

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our Heston David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

• This is an on site role, located at our Heston membership hub. Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!