Membership Support Advisor-2

David Lloyd Clubs; Hatfield; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

family!

Job summary

David Lloyd Clubs is seeking a Member Support Advisor for a hub location. You will manage member inquiries across chat, phone, and email, ensuring timely and accurate responses and delivering outstanding service.

Based at a hub within our club, the role features structured hours (9:00–17:00 or 10:00–18:00) and a strong emphasis on friendly, professional member interactions at all times.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to deliver high-quality service.
• Work from a hub location within our club, with fixed office hours.

Skills

Outbound calling

Customer service

Communication skills

Organisational skills

Targets oriented

Resilience

Job description

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - * Hub Location* to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our *CLUBNAME* David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members.This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

*This role is located at our …… membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!