Member Services Pro: Elevate Guest Experience

Planet Fitness - United FP Management, LLC; East Appleton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative to create a positive experience for members and guests. Key responsibilities include greeting members, handling front desk activities, and responding to inquiries. Ideal candidates should possess a strong customer service background and demonstrate a passion for fitness. The role requires punctuality, reliability, and exceptional interpersonal skills to exceed members' expectations. Join our team to inspire others while ensuring a welcoming atmosphere.

Benefits

Complimentary Back Card Membership

Company Facilitated Training

Rewards and Recognition Programs

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Ability to interact positively with members and co-workers.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including phone calls and sign-ups.
• Assist in maintaining the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening ability

Job description

A leading fitness franchise is seeking a Member Services Representative to create a positive experience for members and guests. Key responsibilities include greeting members, handling front desk activities, and responding to inquiries. Ideal candidates should possess a strong customer service background and demonstrate a passion for fitness. The role requires punctuality, reliability, and exceptional interpersonal skills to exceed members' expectations. Join our team to inspire others while ensuring a welcoming atmosphere.