Member Experience & Support Advisor

David Lloyd Leisure; Marloes; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Career Advancement through internal培训

Wagestream App: Get paid on demand!

Benefits Suite access

Job summary

David Lloyd Leisure is seeking a passionate Member Support Advisor to join Europe’s leading premium health and wellness group. You will handle member queries across Chat, Phone and Email and ensure timely, accurate responses, delivering the best possible service from a hub at a David Lloyd Club.

Working five days out of seven with mornings, mids and evenings including one weekend in three, you will be part of a team that values belonging and personal growth, with career progression, benefits,

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership queries accurately and efficiently.
• Engage with members to deliver the best possible quality and service.

Skills

Exceptional customer service

Resilient under pressure

Clear communication

Organised

Job description

David Lloyd Leisure is seeking a passionate Member Support Advisor to join Europe’s leading premium health and wellness group. You will handle member queries across Chat, Phone and Email and ensure timely, accurate responses, delivering the best possible service from a hub at a David Lloyd Club.

Working five days out of seven with mornings, mids and evenings including one weekend in three, you will be part of a team that values belonging and personal growth, with career progression, benefits,