Membership Support Advisor

David Lloyd Leisure; Broughton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Wagestream App: Get paid on demand!

Job summary

David Lloyd Leisure is looking for a passionate Member Support Advisor to join our team. You will handle member queries and requests received via Chat, Telephone and Email, processing them accurately and efficiently to deliver top quality service.

Based at a David Lloyd Club hub, you will work with a team to provide exceptional customer service, thrive in a busy environment, and contribute to an inclusive culture with opportunities for training and internal development.

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries and requests received via Chat, Telephone and Email, processing them accurately and efficiently.
• Engage with members to provide the best possible quality and service.
• Work from a hub in a David Lloyd Club as part of a team to deliver exceptional customer service.

Skills

Customer service

Resilience

Communication

Attention to detail

Job description

Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

• Exceptional customer service skills
• Resilient with the ability to thrive in a fast paced environment
• Excellent communication and organisation skills
• Good with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!