Member Experience Advisor – Glasgow Wellness Club

David Lloyd Clubs; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Clubs in Glasgow West End is seeking a dedicated Member Support Advisor to join our online and in-club team. You will handle member queries across Chat, Telephone and Email, ensuring timely, accurate responses and a high standard of service.

Based at our Glasgow hub, you will work office-based, with hours 9:00–17:00 or 10:00–18:00, contributing to a positive member experience and opportunities for career development within Europe’s leading premium health and wellness group.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous call centre experience would be desirable.
• Excellent communication and organisational skills.
• A drive to hit targets in a fast-paced environment.
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Responsibilities

• Handle member queries via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Engage with members to deliver the best possible quality and service.

Skills

Outbound calling

Customer service

Target driven

Resilient

Communication

Organisation

Job description

David Lloyd Clubs in Glasgow West End is seeking a dedicated Member Support Advisor to join our online and in-club team. You will handle member queries across Chat, Telephone and Email, ensuring timely, accurate responses and a high standard of service.

Based at our Glasgow hub, you will work office-based, with hours 9:00–17:00 or 10:00–18:00, contributing to a positive member experience and opportunities for career development within Europe’s leading premium health and wellness group.