Member Support Advisor — Elevate Member Experience

David Lloyd Clubs Ltd; Glasgow; In loco; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Club Membership for you and your…

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Career Advancement through internal培训

Wagestream App: Get paid on demand!

Access to Benefits Suite

Descrizione del lavoro

David Lloyd Clubs Ltd in Glasgow is seeking a Member Support Advisor to handle member queries via Chat, Telephone, and Email. You will process these queries promptly from our Glasgow West End hub and contribute to delivering outstanding service daily.

The role operates from a fixed hub with office-based work patterns (9:00–17:00 or 10:00–18:00) and offers a supportive, member-focused environment within Europe’s leading premium wellness group.

Competenze

• Experience in outbound calling and handling customer queries is essential.
• Desirable: previous experience in a call centre environment.
• Must be able to hit targets and stay resilient in a fast-paced setting.

Mansioni

• Handle member queries via Chat, Telephone and Email.
• Process membership queries promptly, accurately and efficiently.
• Engage with members to provide outstanding service and support.
• Work from our Glasgow West End hub during 9:00–17:00 or 10:00–18:00.

Conoscenze

Outbound calling

Customer service

Communication skills

Organisation

Descrizione del lavoro

David Lloyd Clubs Ltd in Glasgow is seeking a Member Support Advisor to handle member queries via Chat, Telephone, and Email. You will process these queries promptly from our Glasgow West End hub and contribute to delivering outstanding service daily.

The role operates from a fixed hub with office-based work patterns (9:00–17:00 or 10:00–18:00) and offers a supportive, member-focused environment within Europe’s leading premium wellness group.