Membership Support Team Leader

David Lloyd Clubs; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Career Advancement through internal培训

Wagestream App: Get paid on demand!

Benefits Suite access

Job summary

David Lloyd Clubs is seeking a Membership Support Team Leader to drive a team of Member Support Advisors, delivering world-class service to our members. You will report into the Member Support Operations Manager and ensure the team has the skills and knowledge to excel.

You will resolve high-level escalated member queries by monitoring team performance and overseeing the delivery of daily, weekly, and monthly KPI targets. Shifts may vary, including mornings, evenings, and weekends.

Qualifications

• Exceptional customer service skills.
• Highly developed leadership qualities.
• Organisational skills and commercial acumen.
• Empathetic and reasonable approach to member queries.

Responsibilities

• Lead a team of Member Support Advisors to deliver world-class service.
• Monitor team performance and ensure KPI targets are met.
• Handle high-level escalated member queries and oversee shift coverage (morning, evening, weekend).

Skills

Exceptional customer service skills

Leadership qualities

Organisational skills

Empathetic approach

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!

As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members . \"

You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's .

Please be aware shifts may vary - m orning , evening & weekend working will be required . \"

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally."

Our perks :

• Free Club Membership for you and your family!

• 50% Discount on food and drinks.

• Discounts on Swimming, Tennis Lessons, and Personal Training.

• Opportunities for Career Advancement through internal training and development.

• Wagestream App : Get paid on demand!

• Access to our Benefits Suite .

About you:

• Exceptional customer service skills "

• Highly developed leadership qualities "

• Organisational skills & commercial acumen "

• Ability to use an empathic & reasonable approach to member queries "

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!