Membership Support Advisor

David Lloyd Leisure; Marloes; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Career Advancement through internal培训

Wagestream App: Get paid on demand!

Benefits Suite access

Job summary

David Lloyd Leisure is seeking a passionate Member Support Advisor to join Europe’s leading premium health and wellness group. You will handle member queries across Chat, Phone and Email and ensure timely, accurate responses, delivering the best possible service from a hub at a David Lloyd Club.

Working five days out of seven with mornings, mids and evenings including one weekend in three, you will be part of a team that values belonging and personal growth, with career progression, benefits,

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership queries accurately and efficiently.
• Engage with members to deliver the best possible quality and service.

Skills

Exceptional customer service

Resilient under pressure

Clear communication

Organised

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

• Exceptional customer service skills
• Resilient with the ability to thrive in a fast paced environment
• Excellent communication and organisation skills
• Good with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.