Member Experience & Support Specialist

David Lloyd Leisure; Broughton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Wagestream App: Get paid on demand!

Job summary

David Lloyd Leisure is looking for a passionate Member Support Advisor to join our team. You will handle member queries and requests received via Chat, Telephone and Email, processing them accurately and efficiently to deliver top quality service.

Based at a David Lloyd Club hub, you will work with a team to provide exceptional customer service, thrive in a busy environment, and contribute to an inclusive culture with opportunities for training and internal development.

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye to attention to details.

Responsibilities

• Handle member queries and requests received via Chat, Telephone and Email, processing them accurately and efficiently.
• Engage with members to provide the best possible quality and service.
• Work from a hub in a David Lloyd Club as part of a team to deliver exceptional customer service.

Skills

Customer service

Resilience

Communication

Attention to detail

Job description

David Lloyd Leisure is looking for a passionate Member Support Advisor to join our team. You will handle member queries and requests received via Chat, Telephone and Email, processing them accurately and efficiently to deliver top quality service.

Based at a David Lloyd Club hub, you will work with a team to provide exceptional customer service, thrive in a busy environment, and contribute to an inclusive culture with opportunities for training and internal development.